Cash App is so popular that tens of millions of people are using it on a daily basis. This has naturally attracted plenty of scammers. If you suspect that you got scammed on Cash App, here’s what to do.
What to do if You Got Scammed on Cash App?
You should instantly change your Cash App PIN or password and report the incident to Cash App customer support.
Be prepared for a lengthy process as Cash App doesn’t have live phone support, and chat support or email can be somewhat slow and can even take days to resolve.
How do You File a Dispute?
You can also file a dispute if you’ve already exhausted other means of fixing the transaction such as contacting the merchant (scammer?).
To file a dispute for a Cash App transaction, find the transaction in Cash App. Here’s what you need to do:
- Tap the Activity tab on the Cash App home screen
- Find and select the suspect transaction
- Tap the “…” in the top right corner of the screen
- Select “Need Help & Cash App Support”
- Tap “Dispute this Transaction”
What happens after the dispute? Cash App will naturally investigate your claim and may even file a dispute with the card network. The other side will also get the chance to review the transaction.
After collecting all the facts, the card network makes the final decision and you’ll be notified of the decision.
This isn’t a magic bullet and you have to be prepared that Cash App won’t do anything about it. Especially if you sent the funds voluntarily to a private person that is also a scammer.
They have probably already withdrawn your money and closed their Cash App account or just left it.
What Transactions Can You Dispute?
You can dispute only a handful of different types of transactions. For instance, when you paid for goods or services and they weren’t as expected, you may be able to file a dispute.
An example would be when a merchant charges you the wrong amount or makes a duplicate transaction.
Another type of transactions that can be disputed are fraudulent transactions. So, what exactly is a fraudulent transaction? It’s one that you did not participate in.
For instance, when your account is compromised, or your card has been lost or stolen. Your responsibility is to regularly check your transactions, transfers, and payments to promptly identify if things are out of the ordinary.
Whenever you notice a fraudulent transaction, report your card as lost or stolen immediately and contact Cash App support by:
- Tapping the Cash Card tab
- Selecting “Cash Card Support”
- Selecting “Report your Cash Card”
- Selecting “Card Stolen/Compromised or Card Missing”
- Following the steps
Tips on Using Cash App Safely
Cash App can be a somewhat safe financial app if you follow expert advice. There are millions of users that use Cash App without any issues by adhering to the following:
- Don’t give your Cash App PIN, password, or card number to anyone
- Never tap or click on links in emails, messages, or DMs. If you happen to click on a link, don’t fill in ANY information
- Cash App payments are instant and usually can’t be canceled. Always have the product in your hands before you transfer money
- Set up a PIN or fingerprint to complete transactions
- Enable two-factor authentication
- Enable notifications to get informed of transactions and any suspicious behavior
- Cash App’s listed customer phone number will tell you to use the in-app chat function to get help. DO NOT talk to anyone on the phone claiming to be with Cash App
- Don’t google support numbers for ANY app, let alone financial or banking apps. The phone number listed on top of search results could belong to scammers
- Don’t use Cash App to buy things or services from strangers
- Only transfer money to people you know and always triple-check that their username, $Cashtag, or email address is correct
- Be wary of sweepstakes and giveaways
- Never post your $Cashtag publicly for everyone to see
- If a potential product, service, price, or apartment sounds too good to be true, they probably are
- Never let strangers handle your phone. To help them, let them convey the message to you or type in the phone number yourself
- If you get money sent to you by mistake, report it to Cash App. Let them return it to the sender within the system
- Try to always report fishy activity, or person to the FTC or other authorities
- Don’t use Cash App. Use one of the better alternatives
Cash App themselves also want you to know that:
- No Cash App representative or agent will ever ask for your log-in code or PIN
- They’ll never ask you to send them a payment of any kind
- If you think you’re a victim of a scam, change your Cash App PIN instantly and report what happened to Cash App Support
If you detect unauthorized expenses in your Cash App account, reach the merchant in question. To cancel the pending transaction and stop additional Cash App transactions through the app:
- Tap Cash Card tab on the Cash App homescreen
- Tap the picture of your Cash Card
- Choose “Problem With Card”
- Tap “Card Stolen”
- Affirm with your PIN or Touch ID
To find more tips on fraud and scam defense or to easily report a scam, go to Fraud.org which works with the Federal Trade Commission (FTC).
When Not to Use Cash App
You may or may not know this, but you aren’t supposed to use the app to send money to strangers. Cash App was developed as a tool to transfer cash to people you know and trust. In other words, friends and family.
Cash App also doesn’t have purchase protection like PayPal or credit cards do. For that reason using Cash App to purchase products or services online can leave you open to scams and without any help from the company in resolving issues.
With a credit card, you can dispute charges if you were fooled, scammed, didn’t get products or services, or they were misrepresented.
A credit card company will also remove credit card charges if you promptly report the situation. PayPal, on the other hand, has a powerful buyer protection program.
Sellers, in general, should accept both credit cards and PayPal. So, if a seller or merchant doesn’t accept payments this way, it’s an instant red flag for you and a scam alert.
What is Cash App Doing About Scams?
You’d think that Cash App, as a financial institution, has some obligations to you as a customer. However, because they say that all their transactions are final, it’s your responsibility to be careful to who you’re sending money, and in most cases, they will do nothing to help you.
The company apparently has no responsibility to pay or refund you if you have fallen for a scam.
On the other side, Cash App is doing some basic things to help you secure your account if they suspect there’s suspicious behavior going on.
They have started deploying text messages with links to customers when they suspect that login attempts look unusual.
Also, if you’re sending money to someone who is not on your contact list, they will prompt you to make sure that you want to send money to that account.
However, hackers or scammers usually move so quickly that by the time you realize what’s going on, the money could already be long gone.
If you got scammed on Cash App, you should straightaway change your passcode and PIN and report it to the Cash App support, as well as the FTC, and local authorities.
Adrian Volenik is a fintech enthusiast who loves testing and reviewing digital banking apps and financial products in general. How many digital banking accounts can one man have? Not enough, if you ask Adrian. As his wallet will soon explode if he doesn’t cut back on the number of cards.