Having the correct name on your Chase Bank accounts is critical. With the wrong name, you may not be able to receive payments that were supposed to come your way. All banks are strict with names and Chase is no exception.
To change your name on your Chase Bank account, all you have to do is head into a branch and speak with a banker.
If you have a new ID with your new name, or a court-ordered document stating the name change has been finalized, your banker will be able to change or update your name in no time at all!
Before I begin, there is one important misconception I need to cover.
If you google “how to change your name on your Chase Bank account”, almost every article on the front page will link you to this form. While it may sound nice to be able to print a form from home, scan it, and send it into Chase, this will not work.
If you notice, the form is only for investment accounts. On the left hand side of the form, it even says “not applicable for checking, savings, or credit card accounts”.
But don’t worry, as an actual ex-banker from Chase Bank I know the real ways to change your name on your basic bank accounts.
There are several reasons you might want to change your name.
No matter why you want to change your name, the process is pretty much the same across the board. I’ll go into detail about each difference as I cover them.
Here is a list of some possible reasons you might want to change your name on your Chase Bank account:
- If You Just Got Married
- If You Just Got Divorced
- If You Have a Court Order
- On Your Chase Bank Credit Cards
- On Your JPMorgan Accounts
Also, you may find helpful to know the following:
- How Long Does it Take to Change Your Name on Your Chase Accounts?
- BONUS: What Happens if You Don’t Update Your Name with Chase Bank?
How to Change Your Name on Your Chase Bank Account if You Just Got Married
Marriage is a wonderful thing — that comes with a lot of work! If setting up the wedding wasn’t enough work, now you have to go around town updating your name with every bank, government institution, or store you have business with.
Luckily, Chase Bank makes name changes fast and simple. I remember when I worked for Chase Bank, anytime I would see a “name change” appointment on my calendar I would be happy, since I could get it done in no time at all!
If you just got married (congratulations!), and you want to change your name on all of your Chase Bank accounts, there are a couple things you need to know before heading into the local branch.
First, your banker will need proof of your name change. I know it takes some time to go through the name change process; contacting and waiting on government agencies always takes some time. Chase knows this too, so they give their customers a couple of options as to what information they can bring in.
If you’ve just started the name changing process with the government, it may take some time before you get your new ID in the mail. Instead of waiting on the new ID to come in, you can take your marriage certificate into a branch and use that as proof.
With your marriage certificate and another secondary ID, like your Chase Bank Debit Card, your banker can pull up your profile and change your name across all of your accounts.
Make sure the banker understands what’s going on too. I’ve seen some bankers misunderstand the task at hand and create a brand new profile for their newly-wed customers.
This can be a real issue, as multiple profiles within Chase’s system may fragment and separate your accounts under different users.
Ask your banker to look for other profiles under your name and social security number while they’re at it. If they do find more than one profile tied to you, they can combine them into the original. It just takes a business day or two to finalize.
How to Change Your Name on Your Chase Bank Accounts if You Just Got a Divorce
The name change process for divorcees is pretty similar to the process for newly-weds — albeit a lot less cheerful.
To change your name after a divorce, you’ll need an updated ID with your new name or a certificate of divorce, similar to a marriage related name change.
If you have your new ID already, you can call your local Chase Bank and set up a meeting with your banker or you can set a meeting from the Chase Bank Mobile App!
Your meeting with a banker shouldn’t take long at all.
They will first validate your new ID or certificate of divorce, verify your secondary form of ID, and pull up your customer profile on their computer. From there, they will print a handy form for you to sign, confirming your intent on changing your name. They will then go to the back to scan this form into the back office, keeping it on file forever.
If you ever need to see that form again for any reason, your banker should be able to pull it up through Chase’s system.
Your name change should pop up on your account immediately, and your banker can issue you a new debit card with your new name!
Luckily, Chase Bank has the ability to issue you a new card in your updated name while keeping the same card number. Keeping the same debit card number saves you from having to update even more information down the road.
How to Change Your Name on Your Chase Bank Account Through a Court Order
Marriages and divorces aren’t the only reason people change their names.
I’ve helped numerous customers change their names outside of these two categories. Some of my customers got adopted and looked to change their last name, others may be transitioning and want to change their first name.
I’ve even had some customers come in saying the name on their account is misspelled, or wrong altogether!
Whatever the reason, so long as you have a certified name change form from your local governing body, your banker at Chase Bank will be able to complete the task. All you need is the name change form and a secondary piece of ID.
How to Change Your Name on Your Chase Bank Credit Cards
Chase Bank is a very large company, offering many different services across a wide variety of platforms. They offer checking accounts, credit cards, auto loans, and investment banking.
I’m pointing this out to highlight the fact that there are several divisions within Chase that aren’t always related or in communication with each other.
If you have a credit card with Chase Bank and want to change your name, going into a branch may not necessarily be your only way to do so.
With checking and savings accounts you need to head in and speak with a banker in person, but with a credit card you may be able to change your name over the phone.
There are two main ways to change your name on a Chase Bank credit card:
- by contacting the credit card department yourself
- by heading into a branch and having a banker do it for you
The banker can’t do anything you can’t do when it comes to credit cards, so they’ll end up calling the same number you would have had you called yourself.
During my time at the big blue bank, changing names on credit cards was simple.
I would have my customer come to my desk, hand me their new ID or marriage/divorce certificate, and I would scan it and send it to the credit card department. Within a week or two, their name was changed and they would have a new card in their new name coming their way.
After COVID, things changed.
I’ve heard the credit card division of Chase request some pretty sensitive information from their customers to complete the name change.
One of my customers, during my last days at the bank, came to me and said she had tried to change her name with the credit card division over the phone, but they requested her updated social security card and driver’s license to be mailed in! They wanted those two IDs to be mailed to their P.O. box where they would collect them, process them, and return them.
I don’t know about you, but I would never want to send my social security card through the mail. Furthermore, how are you going to drive to work without your driver’s license?
I’m not certain that’s still how the credit card department addresses these issues, but if it is I’d recommend setting an appointment with a banker at your local Chase branch and just completing the process in person.
How to Change Your Name on Your JPMorgan Investment Accounts
Remember that form I warned you about at the beginning of the article? Well, now’s your chance to use it!
If you have investment accounts with Chase Bank, through the investment division J.P. Morgan Securities, you can change your name much easier than traditional bank customers. At Chase Bank, the more money you have with the bank, the higher quality of service you receive.
The “Account Holder Name Change Request Form” is simple and straightforward. Chase asks for your account information as well as both your old and new names. They then ask for a reason for the name change, before ending the form with a request for a signature. After filling out the form, you have a couple of options as to how to get it to the bank.
If you have access to a fax machine, you can send it to (800) 805-3909.
If you use Chase.com or the Chase Mobile App, you can send it to the investment division through the Secure Message Center. Simply take a picture of all of your documents, or scan them into your computer, attach them to a secure message, and send it over.
You also have the ability to mail in your request, if you’re comfortable sending sensitive information through the postal service.
Lastly, the form states that if your divorce decree doesn’t restore your previous name, you must send it a copy of your driver’s license with your updated legal name.
How Long Does it Take to Change a Name on Your Chase Accounts?
We have gone over a couple different methods to change your name, across different divisions of Chase. Each process is a little different from the last, but if you’re heading into the branch in person, it should be around the same amount of time no matter what the reason for the name change is.
If you set an appointment beforehand (this is key), the name change process should take no longer than 20-30 minutes.
After the banker has submitted the required paperwork, you should see an update on your accounts online immediately. If you don’t it may take a single business day to get everything to process correctly.
If you still don’t see your new or updated name on your online accounts after a business day, you should head back into the branch and speak with the banker who helped you initially.
What Happens if You Don’t Update Your Name with Chase Bank?
Life happens. When you get married, or divorced, or any other reason to change your name, you have to head all over the place to update everyone. People forget about their bank, it’s understandable.
While it isn’t ideal, you may not change your name on your account for sometime after a legal name change. It isn’t the end of the world though. If someone makes a check out to your new name, and you haven’t updated it with Chase Bank yet, you may still be able to deposit it into your account.
By signing the back of the check in your former name and then signing directly beneath your first signature with your new name, you’re telling Chase that you have the right to negotiate the check and are willing to bear responsibility for it. Once the check is properly endorsed, you should have no issue cashing it or putting it into your account.
Don’t hold off on changing your name with Chase for too long though. If you have direct deposit and your employer updates your name before the bank does, they may be sending your money to your Chase account under a different name than the bank has. This may cause Chase to return the funds, as they’re not made payable to the right name.
The Bottom Line
Changing your name with Chase Bank is an easy process.
Set an appointment before you head in, bring either your updated ID or a government issued order for a name change, and you should be all set!
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