Problem: Bank customer interaction channels function poorly on mobile phones
While bank customers have become increasingly mobile, customer interaction has not. Why? Because existing delivery channels – call center agents, IVR and online banking – do not work well on mobile phones. Additionally, with over 12,000 different handset configurations already in use worldwide, creating, deploying and supporting new software on mobile phones is an operational nightmare.
Clearly, leveraging the pervasiveness of mobile phones is a growing customer need to which banks and credit unions must respond.
Solution: Optimize any mobile phone for 2-way mobile banking and payments
ClairMail solves the problem by enabling a new 2-way channel between mobile phones and banks. The ClairMail System is the only solution that supports any mobile phone’s existing software and standard capabilities – including messaging, mobile Web and client applications. ClairMail System infrastructure resides on-premise or in a managed service environment and seamlessly and securely integrates with its back-end systems without requiring any new software on mobile phones – enabling customers to directly access their accounts and giving banks direct access to their customers.
The ClairMail System enables banks to provide their customers with a comprehensive suite of mobile banking services, including:
See use cases for:
With ClairMail’s mobile banking solution, banks can:
IDC White Paper: Reducing Friction & Cost of Customer Interactions
Security White Paper: Combining Ubiquity with Security
BAI Innovation Moment: ClairMail
Let us demonstrate how the ClairMail System can help your financial institution.