Mox bank Review

  • Easy to apply online
  • Credit and debit card in one
  • Slick app
  • Budgeting and analytics
  • 0.65% daily interest rate

One of the youngest digital banks in Hong Kong, Mox Bank has a great pedigree, thanks to its backers. But how does it tend to its customers and what unique benefits and features does it bring to the table? Find out in our Mox Bank review. But first, here’s our short verdict:

As the digital banking scene in HK heats up, the Mox bank is one of its newest and best contenders offering seamless credit and debit card experience with easy to use app and little fees.

Mox bank review

About Mox

Mox launched in September 2020 to potential customers in Hong Kong. It has some well-known founders and partners. The Mox Bank itself is a subsidiary of Standard Chartered Bank (Hong Kong) Limited. And the partners are the city’s telecom and lifestyle leader as well as Asia’s largest online travel agency (HKT, PCCW and Trip.com).

It offers a personal account with a 0.65% daily interest rate, up to 10% cashback, and a modern Mastercard all-in-one debit/credit card. 

Why is Mox so special?

The modern banking company has recently surpassed 100,000 users in just eight months and, in fact, already has 130,000 customers at the time of writing. That makes Mox only the second mobile bank in Hong Kong to make it past 100k customers after ZA Bank passed 300,000 customers in its first year. 

It has a great combination of credit, debit, saving, and budgeting features.

Pros and cons

Pros

  • Easy to open
  • Earn interest rate
  • Easily flip between credit and debit account
  • Cashback
  • Budgeting insights
  • Free ATM withdrawals at 3,000+ Jetco ATMs
  • Member of the Deposit Protection Scheme

Cons

  • Transaction and ATM fees when abroad

Fees

  • No monthly fees
  • Cash advance fee of 37.68%, retail purchase APR 34.69%
  • 3% or HKD$100 for each cash advance
  • Free local ATM withdrawals with Jetco, HKD20 for Mastercard network ATMs
  • 30HKD overseas ATM withdrawals 
  • 1.9% foreign exchange fee

Who can open a Mox account?

Only residents of Hong Kong that have an HK ID and are older than 18 can open a Mox bank account. 

How to open a Mox account?

To open a Mox account, you’ll have to download the app from the Google Play Store or the App Store. The process of opening a bank account is easy, and you’ll need to provide some standard information like your name, address, and other personal details, as well as your email address and your phone number. 

Here’s exactly what you need to give them:

  • HKID, nationalities, place of birth, and your preferred name for the account
  • Mobile phone number, email address, residential or mailing address
  • Tax country/city and tax ID
  • Occupation and income
  • Preferences for receiving marketing information
  • Purpose of your account

You’ll also need to take a photo of your HKID (front and back) and a selfie.

How to add funds to your Mox account

You can deposit funds into your Mox account from the Mox app or your other banking app or website.

In the Mox app, select “Add Money” on the home page and set up a rule to transfer money from another bank.

Use the Faster Payment System (FPS) to transfer money from any bank, free of charge, or set up a standing order to transfer money regularly. 

Mox Credit 

Existing customers can apply for Mox Credit with a few steps, and when approved, their existing Mox card will be converted into Mox Credit instantly. You can still flip between Mox Credit and Mox debit account spending. There’s no limit as to how many times you can flip.

There’s no annual fee for the credit card and also no minimum spend requirements. After you apply, the decision is instant and you can start spending straightaway. The company might in some cases need more documents from you as well. 

Each application decision is based on a number of criteria such as income levels, occupation, and credit history.

To pay your Mox Credit, you can:

  1. Select the ‘Account’ tab and then tap ‘You Owe’
  2. Click into Mox Credit account details
  3. Tap ‘Pay’ to initiate your repayment and follow the onscreen instructions, or
  4. Tap ‘Add a recurring payment rule’ to set up a recurring repayment rule

You can view the fees and charges applicable to Mox Credit on the ‘Fees and Charges’ section in the Mox app. You won’t be charged interest if you pay your statement balance in full by the due date each month. Otherwise, it’s 34.69% (0.0877% per day) APR.

Mox app 

The Mox app is one of the nicest digital banking apps I’ve used. The other users seem to agree as it has a 4.5-star rating on the Google Play Store from more than 5,000 reviews and a 4.7 on the Apple Store. 

It has all the features that you’d expect from a modern mobile banking app and more. From budgets and savings goals to security features like freezing your physical card and applying limits.   

Mox card

The Mox card is the first all-in-one numberless bank card in Asia and has both debit and credit features incorporated. Per the Mox website, ‘the Mox Card has already been used close to 4 million times, and more than 40% of the Mox Card spending is online.’

Delivery of the physical Mox card will take 1-3 working days after you’ve created your Mox account. You can, of course, use the virtual card on your app in the meantime. 

You have more than 2,000 JETCO ATMs in Hong Kong at your disposal for free and access to over 2.6 million ATMs worldwide that accept Mastercard.

The first 3,000 customers got a limited edition founders black stainless steel card. 

Money transfers

All local transfers are sent in real time. It’s also free to transfer Hong Kong dollars from and receive Hong Kong dollars into your Mox accounts. 

Mox also has some payroll capabilities. Before using Mox as your payroll account, make sure to consult the HR Department of your company and the corresponding bank to ensure your payroll can be sent via FPS.

Always double check that you have the right recipient and transfer amount before you confirm a transfer as they can’t be canceled. 

Saving

Mox helps you stash away money in a couple of ways. First of all, you can earn a 0.65% p.a. daily interest rate on up to HKD500,000 deposits across all your Mox accounts. 

The app also helps you calculate just how much money you will save depending on your daily, weekly, or monthly contributions. You can use the Savings Calculator to budget and automate your saving habit and ultimately set rules to move money into your Goals and save on autopilot.

And lastly, you can set up up to 5 Goals to organize your savings and to have a clear picture of how much you’re saving for that specific something. The money in your Goals accounts will stay untouched, but you can move it around if you need to. For that reason, it’s not like your typical savings account. 

Cashback

There are two ways to earn cashback:

  • With Mox Credit, you can earn 1% unlimited cashback
  • With Mox Card from your Mox Account, you can earn 0.5% unlimited cashback

Mox also has promotional cashback offers with different merchants at higher rates of 5 or even 10% for Mox Credit users. At the time of writing, there was a promotion where you could get 10% CashBack for every order on foodpanda and 5% at Amazon, Google Play, Decathlon, Trip.com, csl, and many others. 

To find the current cashback offer details and list of selected cashback merchants, refer to the website.

How is Mox Bank regulated?

Mox is a licensed bank in Hong Kong under Mox Bank Limited, a subsidiary of Standard Chartered Bank (Hong Kong) Limited.

Is my money safe with Mox?

All your deposits with a term equal to or less than 5 years are protected up to HKD 500,000 by the Deposit Protection Scheme in Hong Kong. There are also some powerful companies backing this challenger bank, as I mentioned earlier. The investors are Standard Chartered, HKT, PCCW, and Trip.com. 

The company also does a lot to further multi-level security procedures, including tools and techniques for encryption, identity verification, and fraud prevention.

The Mox card has some admirable security features as well. The card is numberless, has no expiry date or CVV, and reduces your risk of losing personal information. There’s also no need to call a number to activate as you can just hold your Mox Card near to the back of your phone and set your PIN.  

Who owns Mox?

This fintech startup is backed by the Standard Chartered Bank, a British multinational banking and financial services company headquartered in London with over 1,200 branches in 70+ countries. 

Mox was also developed in partnership with HKT – Honk Kong Telecom, Hong Kong’s telecommunications company PCCW, and Trip.com – one of the leading online travel agencies in the world.

Customer service

You can contact Mox via:

  • Voice call or live chat function in the Mox app
  • Call them on +852 2888 8228
  • Email at care@mox.com
  • Or even write at 39/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong

Competitors

There’s no shortage of mobile banks in the recent years and althoug Mox is one of the best ones, make sure to checkout the ones below before you sign up for a bank account. 

ZA Bank

za bank

ZA Bank has got you covered whether you need to deposit, borrow, or transfer money in multiple currencies. ZA stands out for its simplicity in applying for and granting essential financial products in a market that is getting extremely competitive.

Ant Bank

Ant Bank is the digital banking division of China-based Ant Group affiliated with the giant conglomerate Alibaba. Ant Bank account is easy to open; all you need is a phone and your HKID. 

They offer a high annual interest rate of 2% for the first HKD 20,000, accessible “FPS,” transfers that can be done with your mobile number, email address, bank account number, or FPS ID.

Airstar Bank

airstar bank

Airstar is the second virtual bank to be launched successfully in Hong Kong. They offer a High-interest savings deposit with 3.6% interest for the first HKD 20,000 saved. They also charge no extra fee for early uplift of time deposit and have a 24/7 FPS instant transfer. 

Airstar Bank is a joint venture between Xiaomi Corporation, a global IoT leader, and AMTD Group, Asia’s leading comprehensive financial services conglomerate.

The bottom line

This young challenger bank has already accrued more than 130,000 customers with its spending, saving, and crediting abilities. The ease of use of the Mox app and the banking platform in general is on point. We especially love the ability to seamlessly switch between debit and credit capabilities at the touch of the button. 

Let’s hope that the company continues in the right direction and that we see even more features in the near future.