Cash App is one of the hottest financial payment apps out there. With tens of millions of users, there are naturally many issues arising. One issue we’re tackling today is the infamous payment pending problem that can leave you in limbo, not knowing what to do next.
In case a Cash App payment is showing as pending, you should consult your activity feed and follow the steps. Sometimes, an issue is clear as day and requires a simple solution. In other cases, you should contact Cash App support.
Let’s see what the most common reasons for Cash App’s payment pending issue are.
- Account limits are exceeded
- Security issues with your account
- Your internet connection isn’t optimal
- Technical issues
Cash App Payment Pending Reasons
There are many reasons why your Cash App payment would be pending. However, we found the ones that are the most common.
1. Account Limits Are Exceeded
If you still haven’t verified your Cash App account, you can only send and receive up to 1,000 dollars in a month.
That means that you will have to verify your account to get those limits increased to $7,500 per week to send and unlimited to receive.
If a payment is pending because someone sent you more money than you can receive, your best bet is to verify the account by giving the company your name, date of birth, and the last four numbers of your SSN.
2. Security Issues With Your Account
Security issues with your Cash App account will get your payments canceled in most cases, but sometimes they will be pending while the investigation is ongoing.
This can happen if the company registers anything out of the ordinary with your account or payment.
You can reduce the risk by only connecting bank accounts and cards that belong to you, sending and receiving payments from people you know and trust, as well as respectable businesses.
Always double-check the recipient’s profile, $Cashtag, and phone number or email before transferring the money.
Cash App also recommends that you build up a “healthy transaction history” so you don’t encounter these kinds of issues.
3. Your Internet Connection Isn’t Optimal
This is a temporary issue that can deter the payment from being completed properly. It will resolve itself once you get a better mobile signal or you connect to a WiFi.
4. Technical Issues
Technical or server issues on Cash App’s side do happen and can temporarily hinder transfers and payments. If that happens, all you can do is sit and wait until it’s resolved on their side.
How Long Does Cash App Payment Pending Last?
Pending payments can last from a couple of minutes to a couple of days, depending on the situation.
If the Cash App payment is pending due to the company’s technical issues, or your poor internet connection, the payment will be stuck until the issue is resolved, i.e., the technical issue is fixed or you are connected to a better internet network.
However, if a security issue is at hand, for example, the company has flagged the transaction for further investigation, the payment could be pending for a couple of days or more.
In that case, it’s best to contact the Cash App support.
What to do if Cash App Payment is Pending
If you have an issue with your Cash App payment that isn’t resolved in a timely matter, even though you tried everything on your side, you should contact Cash App support. After all, that’s their job.
How to Contact Cash App Support?
To talk to a Cash App team member, contact support via the Cash App or at cash.app/help. They do have a phone number but, once connected, the message will tell you to contact them through email or chat.
To reach Cash support through the App, do the following:
- Tap the profile icon on the Cash App homescreen
- Select “Support”
- Pick “Something Else”
- Locate your issue
- Tap “Contact Support”
To reach Cash support via a web browser, you should just:
- Navigate to cash.app/help page
- Click on the “Contact Support” link at the bottom of the page
- Sign in to your account
- Locate your issue or problem
- Click on “Contact Support”
As already mentioned, you can call Cash App support on the phone by dialing 1 (800) 969-1940. However, in most cases, you will only hear a pre-recorded message steering you to chat or email.
You can also get Cash App help on social media, by finding their official social media accounts:
- Instagram: @CashApp
- Reddit: u/CashAppAndi
- Twitter: @CashApp
- Facebook: SquareCash
- Tiktok: @CashApp
- Twitch: twitch.tv/CashApp
Apart from payments getting stuck, they can also go missing. It happens when someone sends the money intended for you to another email or phone number associated with you.
To locate these missing payments:
- Tap the profile icon on your Cash App home screen
- Select “Personal”
- Add any missing phone numbers or email addresses
How to Accept Pending Payments on Cash App?
If it’s your first time receiving money from a particular sender, you might be asked to authorize a pending payment.
Once you authorize the transfer or payment, there’s no need to confirm them in the future because your Cash App wallet will from now on receive them automatically. To accept pending payments:
- Go to the Activity tab
- Under the Pending tab, find all the pending transactions
- Accept Button with green color will appear next to pending payments
- Tap on “Accept” to authorize the pending payments and receive the money
- A pop-up will show on your screen asking to confirm that you would like to receive the payment from the user
- Tap “Confirm”
- Tap “Done”
Can you Cancel a Pending Transaction on Cash App?
You can indeed cancel a pending transaction. If you’ve done all the troubleshooting and the solution is still not achieved, you can cancel it.
You should be aware that the cancel option isn’t going to be always available. If it is, you can find it on the receipt of the pending payment.
Should you Resend the Payment While it’s Still Pending?
If your Cash App is still pending, don’t resend the money or you might send the payment twice in case the original payment does go through.
You could also have two payments pending if you send an additional one.
How to Review a Received Payment
All the received payments are visible in your activity feed. To review a payment, simply:
- Tap the Activity tab on the Cash App home screen
- Find and choose the payment you want to review
- Tap “…”
If your Cash App payment is pending, you should see why in your activity feed. From there, you can follow the proposed steps or contact the Cash App support if you can’t successfully resolve the payment pending issue.
However, sometimes the issue is not your fault and all you can do is wait for it to be resolved.
Adrian Volenik is a fintech enthusiast who loves testing and reviewing digital banking apps and financial products in general. How many digital banking accounts can one man have? Not enough, if you ask Adrian. As his wallet will soon explode if he doesn’t cut back on the number of cards.