We’ve all been spoiled by PayPal’s excellent buyer protection program and by Amazon’s care for customers. While these two companies aren’t perfect in many, and I mean many regards, they do treat customers as kings.
But what about Cash App? Does Cash App have buyer protection? Do they value their customers?
Cash App doesn’t offer buyer protection and to make matters even worse, their payments are in general final and can’t be easily reversed (or even at all).
Why is that so and what you can do to protect yourself? Keep on reading to learn more.
Does Cash App Have Buyer Protection
Cash App doesn’t have buyer protection. If you’ve sent money to someone or you’ve made a payment, chances are, you won’t be able to get your money back in case you got scammed, defrauded, didn’t get a product or service, etc.
You see, Cash App was imagined as a financial app used to send money to friends and family. There are also verified businesses you can make payments to.
All other instances such as sending money to people you don’t know well, making payments to unverified businesses, paying strangers for products or services, as well as making a mistake and sending money to the wrong person will leave you unprotected in case of a dispute.
Can You Dispute a Purchase?
In some situations, you can however file a dispute. Those cases mostly involve technical issues where you weren’t directly involved.
For example, there was an unrecognized transaction in your Cash App transaction history. Other examples are when you were charged a wrong amount or there was a duplicate transaction.
You didn’t authorize it, and therefore your first course of action would be to contact the merchant directly.
If the merchant can’t or won’t help you then it’s time to get in touch with the Cash App support team.
If the transaction is still pending, you have to contact the merchant. If it’s completed, then you can contact Cash App and file a dispute.
Pending transactions can take 10 business days to finalize and can’t be disputed in the meantime. It’s not a comfortable wait, that’s for sure.
Fraudulent transactions are the ones where your account was hacked or your card was lost or stolen and used to make purchases. In these cases, you can dispute the purchases.
However, if you willfully transferred money to someone who ended up being a scammer, then you most probably won’t be able to get that money back. In Cash App’s eyes, you authorized the transaction.
If you were scammed for a hefty amount, I’m talking about thousands of dollars, your best bet would be to contact your local press so they poke around Cash App and hopefully, the media attention will get your money back.
Otherwise, all you’re going to get are canned responses from Cash App’s customer service.
If the money was stolen from your connected bank account, contact your bank and tell them what happened. Banks are much more responsive and should give you your money back.
How To File a Dispute
As we already mentioned, you should contact the merchant first. If you’ve already contacted the merchant and came to no solution, you may be capable of filing a dispute.
To file a dispute, you’ll need to choose the transaction in Cash App:
- Open Cash App
- Tap the Activity tab on the Cash App homescreen
- Find and pick the transaction in question
- Tap the “…” in the right corner of the app
- Select “Need Help & Cash App Support”
- Tap on “Dispute this Transaction”
This will trigger an investigation of the transaction and the merchant will get the chance to review the supposed purchase as well.
How to Contact the Merchant
You can inspect and download your Cash Card transaction history in CSV format. You can send that file to a merchant when you’re disputing a payment. To download transaction history:
- Sign in to https://cash.app from a desktop computer or a mobile browser
- Click on “Statements” in the top-right corner
- Click on “Export CSV”
- Check your Downloads folder
To contact the merchant to cancel the pending transaction, select merchants’ contact information in Cash App:
- Tap on the Activity tab on the Cash App homescreen
- Select the payment
- Tap “Completed”
- Tap “Need Help?”
- Tap “Call Merchant”
How to Prevent Additional Fraudulent Transactions
If you fear there might be future fraudulent transactions in your Cash App account, the best course of action would be to report your Cash Card as stolen. To do this:
- Tap the Cash Card tab on the Cash App homescreen
- Tap on the picture of your Cash Card
- Tap on “Problem With Card”
- Tap on “Card Stolen”
- Verify with your PIN or Touch ID
How to Block Merchant Transactions
You can block a merchant that you previously had a transaction with from making any future transactions. You will have to contact Cash App support to do this.
If you change your mind in the future, you can unblock them the same way.
How to Block A Person
Apart from blocking merchants, you can also block people from sending requests or even payments. To do this:
- Tap the Activity tab on the Cash App homescreen
- Tap on their name in your activity feed
- Select “Block”
The same process would be done if you were to unblock a previously blocked person.
Cash App doesn’t have a buyer protection program that some of its rivals have. For that reason, your best bet would be to only send money to people you know and trust and to make payments to verified businesses and people.
Any payments apart from the above will put your money at risk if anything were to happen. Knowing these facts will make using Cash App very easy.