Random Person Sent You Money on Cash App (What to Do)

random person sent you money on cash app

For some, it’s a dream come true, but for others – a headache. Waking up to an unknown and sometimes significant amount of money in your Cash App account is something you shouldn’t take lightly. 

If a stranger sends you money, the best thing to do is to contact Cash App support and let them deal with it. You can also ask the person to cancel the payment (if possible), but do NOT cancel the payment yourself. 

What to do if a Random Person Sent you Money on Cash App

  1. Review the Payment
  2. Block Them
  3. Report it
  4. Contact Cash App Support
  5. Don’t Return the Money and Don’t Engage

Getting free money from someone doesn’t seem so bad, does it? However, there’s a well-known scam called the chargeback scam that could leave you without cash if you decide to return the stranger the money they sent you.

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It’s counterintuitive, I know. Trying to help someone by sending them back the money they sent to you by mistake should be, and is, a good deed.

However, you never know who is actually on the other side of the phone. Is it a person who sent you the rent money instead of their landlord, or is it just a savvy criminal trying to scam you, and others, out of your hard-earned money? 

So, what are we left to do then?

1. Review the Payment

The first thing to do is to review the unknown payment by

  1. Tapping the Activity tab on your Cash App home screen
  2. Selecting the payment that you want to review
  3. Tapping . . .

If you still don’t recognize the payment, don’t wait for the stranger to contact you. 

2. Block Them

Your best course of action is to block them straight away before they get in touch with you with a sob story.

There will always be a sob story on the other line, whether it’s true or a scam, and there’s no way for you to really know what the truth is. 

To block a person or business from sending payments or requests to you:

  1. Tap the Activity tab on your Cash App home screen
  2. Tap on their name in your activity feed
  3. Scroll to the bottom of their profile and select Block

To unblock a person you’ve once blocked, follow the same actions and select Unblock.

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You can also report and block a potential scam account by doing the following steps:

  1. Tap on the Customer Avatar to view a profile or search for a profile by Phone Number, Email, Name, $Cashtag
  2. Tap on ‘Report’ or ‘Block’ at the bottom of the profile
  3. Follow the prompts

3. Report it

Although cash payment apps such as Cash App, Zelle, Venmo, Chime, and others often recommend that users work it out among themselves, that’s not in your best interest. 

What you really should be doing is reporting a potential scam payment by doing the following:

  1. In the top right corner, tap the profile icon
  2. Tap on Support
  3. Choose Report a Payment Issue
  4. Pick the payment 
  5. Follow the prompts

4. Contact Cash App Support

You can also contact Cash App’s customer support to explain what happened. To talk to the Cash App support representative, contact support through:

  1. Your Cash App, 
  2. cash.app/help 
  3. Phone line at 1 (800) 969-1940  

5. Don’t Return the Money and Don’t Engage

Don’t engage with the person as things could escalate quickly.

There you have it. The best things to do when a random person sends you money through Cash App. 

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Why You Shouldn’t Return The Money to a Stranger

Because you have no real way of telling what the true reason behind the transaction is, you have to take precautions because you might be involved in a scam.

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Of course, the stranger could have made the transaction in error by, for example, mistyping the phone number, email address, or $Cashtag. That shouldn’t be your concern, though.

There’s no need for you to put yourself and your money in peril. Cash App support can deal with it. 

Chargeback Scam

cash app chargeback scam

The chargeback scam has been around for a long time and is easy to pull out in reality. The scammer uses a stolen bank card to send money to your Cash App, Venmo, Zelle, Chime, etc. and then pleads with you to return it because they really need it back.

It’s usually their rent money that they mistakenly sent to your account, or they need the money back for surgery, or whatever sob story they come up with that day. 

Once you return the money back into their account because you’re a good person and want to help the poor guy, they ask the bank or credit card issuer for a chargeback. 

That way, they get the original money and the money from you. If that happens, you can contact Cash App and your bank, but they won’t return the funds to you in most cases because all transactions are final. 

At least that’s what they say. 

Here’s what’s stated on Cash App’s website: “Cash App to Cash App payments are instant and usually can’t be canceled. To be sure, check your activity feed to see if the payment receipt is displaying a cancel option.”

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Identify and Dodge Scams to Keep Your Money Safe

To stay safe on Cash App and other payment apps and to avoid scams, we recommend that you:

  • Always send payments only to people who you trust (friends, family)
  • Always verify and double-check all of the recipient information before sending money to confirm you are indeed sending money to the correct person or company
  • Always check the person’s profile to determine if it is indeed the right person
  • Never send money to someone promising something in the future, such as free money in return
  • If something is too good to be true, it probably is

Does Cash App Support ask for Your Personal or Account Information?

Cash App support will ask you for information that they need to do their job of assisting you successfully. 

However, they will not ask you for your sign-in code, PIN, or other sensitive information such as your full bank account information.

They’ll also never ask you to make a purchase, send a payment, download an app for “remote access,” or conduct a “test” transaction of any sort. 

What Kind of Details will Cash App Support ask of you?

Cash Support may ask for specific account details to verify we’re assisting the right person, including things such as your legal name, email, phone, or the last 3-4 digits of a linked bank account or card.

Again, don’t give anyone your personal information like your Cash App sign-in code or PIN. 

Always enable two-factor-authentification; although not bulletproof, it can still make life harder for scammers. 

What Are Cash App’s social media accounts?

You should be aware of what the official Cash App handles on social media are. That way, you will know if the person on the other side is really part of the company in the case they contact you this way.

Cash App has several official and verified social media accounts on the following platforms:

  • Facebook: SquareCash
  • Tiktok: @CashApp
  • Instagram: @CashApp
  • Twitter: @CashApp
  • Reddit: u/CashAppAndi
  • Twitch: twitch.tv/CashApp


It’s far too easy to part with your hard-earned cash these days. Scammers and hackers lurk for unsuspected and goodwill folks like you to sell them a story and take their money.

We showed you exactly what you should do if a stranger, a random person, transfers money to your Cash App account. Stay safe!

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Current: The Future of Banking

As a Current mobile banking app affiliate, I earn from qualifying purchases.