3 Ways to Access Your Chase Account Online (Enroll & Login)

Written By Branson Knowles

Chase Bank was one of the first banks in the world to offer online banking. These days, almost everyone of their customers are enrolled. I should know — I was a top-performing banker there for many years!

Chase Bank’s online platform is a great way to manage your finances on the go, and it’s incredibly simple to access!

There are three ways to access your Chase account online: 

  • Through Your Computer
  • Through Your Phone
  • Through Your Tablet

How to Access Your Chase Bank Accounts Through Your Computer

chase online banking

Checking your Chase Bank account balances online is a great way to stay on top of your finances. You can do so in just a few simple steps:

1. Enroll in Online Banking

If you haven’t already done so, make sure you’re enrolled in Chase Bank’s online banking program. You can do so in one of two ways: either in person with a banker, or online! 

If you choose to head into your local branch and have a banker assist you, they’ll be able to do the whole process from their computer.

  • First, they will check to make sure you really haven’t ever enrolled.
  • Second, they’ll hand you their keyboard and turn their screen over to you so you can create a username and password.
  • Don’t tell your banker your password either! They can see your username, but not your password. 

If you choose to enroll on your own, the process is just about the same.

  • First, go to Chase.com.
  • From there, click on “Not enrolled? Sign up now”.
  • Chase will ask for your account number, name, and social security number.
  • If you’re already a customer, they’ll find your accounts and link them to your new username and password!

2. Head to Chase.com

This is a step you might have already done if you also chose to enroll online. Heading to Chase.com is one of the easiest ways to access your Chase account online. 

  • All you need to do is grab your computer, open it, and go to Chase.com.
  • From there, enter in your username and password.
  • It will be the same username and password you made with your banker when you opened your account in person, or if you did it online. 

From there you’re all set! You’ll be able to view all of your account balances as well as your transaction histories. Chase’s online banking stores up to seven years of your bank statements, so feel free to search through your records if need be.

How to Access Your Chase Accounts Through Your Phone

chase mobile banking

As a former Chase employee, I’d have to say the most popular way to access a Chase account is through your phone. It’s the easiest and most convenient way to look at your accounts, and you can do so in just a couple of steps:

1. Download The Chase Bank Mobile App

While you can use your phone to go to Chase.com, the website isn’t really meant to be used on a phone. Chase.com is intended for computer users, and the Chase mobile app was made to be the primary way to interact with Chase on the phone.

If you have an iPhone, you can find the Chase mobile app on the App Store or the Google Play Store if you’re on Android. No matter what app you’re using, rest assured that the Chase mobile app is one of the most secure out there. With 128 bit encryption, it has some of the best cybersecurity on the market. 

The app is aptly named “Chase Mobile: Bank and Invest” and the logo is the classic blue and white octagon, making the app easy to spot!

2. Enroll in Mobile Banking

This process is very similar to the one above, where you entered in your social security number, account number, and identification to begin using Chase Bank’s online features. Mobile banking is fairly similar to online banking, but the key difference is that mobile banking requires users to use an app, not just a website.

You only need to enroll once, so after the initial questions you’re all set to log in!

3. Log in Using Your Username and Password

After you’ve created your username and password, you’ll use it every time you want to log into the Chase Bank mobile app and see your accounts. This may sound tedious, and that’s because it is!

Luckily, the good people at Chase Bank, Apple, and most Android manufacturers understand this problem and have incorporated ways to get logged in faster. If you’re an iPhone user, you have the option of using both your TouchID and FaceID through the Chase Bank mobile app to log in quickly. That means that you can use your fingerprint or face to see your balances, depending on your device!

If you’re an Android user, your experience should be similar with facial recognition software and keypads that read fingerprints. 

You can turn this capability off or on at any moment within the settings tab of the Chase Bank mobile app.

And that’s it! Once you’ve enrolled and turned on the facial identification settings, accessing the Chase Bank mobile app is as easy as opening your phone!

How to Access Your Chase Accounts Using a Tablet

Tablets are the best of both worlds: they have just about all of the capabilities and usefulness of a phone while having the screen size of a computer. If you want to access your Chase Accounts through your tablet, you can do so by either heading to Chase.com, or by downloading the mobile app.

That’s right, using a tablet is just like using a phone or a computer, depending on which way you choose. To keep it simple, (and keep this article free of repeated information), follow the computer oriented list above if you choose to go to Chase.com through your tablet.

If you choose to download the Chase mobile app, follow the list oriented towards phones above. The information needed to access your accounts using a tablet is the exact same as a phone. Personally, from a former Chase Bank banker, I would recommend downloading the app onto your tablet over the website. It’s always been easier for my customers to click an app versus type out a whole URL just to check their balances. 

How to Check Your Chase Balances Without Logging In

Chase Bank’s mobile app and website are fast, secure, and simple. With all of those great qualities, it may come as a surprise that some people simply don’t like banking online. 

Over the years, I helped many customers find their way to check their balances on the go without creating a username and password.

What these internet-less people can do, is enroll in text banking or call Chase’s dedicated hotline at (800) 945-2000. The text banking is amazingly simple, all you have to do is text “BAL” to 242-73 and Chase will instantly send you the balances to all of your accounts, plus credit cards!

As I mentioned, you must first enroll in this program before it will work. Chase needs to link your phone number to your account, or else they’ll have no idea whose texting! You can enroll through online banking, but if you’re looking at this part of the list it’s probably because you don’t want to do online banking. No worries there, to enroll in text banking head into your local Chase branch and speak with a banker.

They will be able to see your profile in their system and link your unique account information to your phone number, allowing you to check your balances without a login or password. 

How Do You Find User ID For Your Chase Account

It happens to the best of us: no matter how hard we may try, we all lose our passwords and UserIDs. If you lose yours, don’t worry. Getting it back is a breeze.

To recover either your lost password or User ID with Chase Bank, you have one of three options: 

Talk to a Banker

As always, bankers are your best friend at Chase bank. I know it sounds crazy, but during my time as a banker working for Chase my main job was to act as an advisor to my customers, not a salesman. I had dozens of customers come in looking for password related help, so don’t be shy! Say hi to your local banker if you want some assistance. 

In the branch, your banker is able to see your User ID. If you can show them your driver’s license, they should be able to access your account and show you your User ID. 

Unfortunately (or fortunately, depending on how you look at it), bankers at Chase aren’t able to see your password. What they can do, however, is reset it with you. Computers at Chase Bank sit on a swivel, meaning you can type your new password in yourself once your banker spins your screen over to you!

Reset it on Chase.com

Another easy way of resetting your information is on Chase’s website.

  • To recover your User ID, click “forgot username/password?” on Chase.com.
  • After that, click “forgot username”.
  • From there, Chase.com will ask for your account and social security numbers respectively.

If you are able to provide those, you should be able to reset everything right online!

Reset it on The Chase Bank Mobile App

You didn’t think we were going to skip out on the mobile app, did you? The process to recover and reset your username or password on the mobile app is the same as Chase.com.

Click the buttons asking if you forgot your information, follow the prompts, and voila! You’ve reset your password and/or username without even needing help from a banker!

Chase-ing a Conclusion

There are three ways to access your Chase account online: through your phone, tablet, or computer. Each has their own benefits, but the outcome is largely the same. By checking your accounts online, on a regular basis, you can make sure all of the charges are legitimate and your finances are in order!

About the Author

Lead Researcher, Digital Banking in the U.S. at TopMobileBanks

Branson Knowles is a former banker and current writer at TopMobileBanks.com.

During his years banking, he helped his clients discover their financial freedom through smart savings and spending goals. He started as a teller before becoming a banker and obtaining his federal licenses, furthering his clients' on their financial journeys.

After becoming one of the top producing bankers in the state, Branson decided it was time to pursue his own financial freedom. He started writing freelance finance articles before joining TopMobileBanks.com, breaking down banking like only an ex-banker could.

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