4 Reasons Why Cash App is Failing to Link a Bank Account

Written By Adrian Volenik

Trying to add a bank account or card to your Cash App account but you keep failing? We have the explanation and the solution to this fairly common issue. Here’s the short answer:

There are many reasons why Cash App failed to link your bank account. Make sure to check if the card and the bank account are supported by the app. It may also be a technical issue. Simply try later. Or contact the Cash App support.

Keep on reading to find out how to properly link a bank account to Cash App and what some of the issues involved in the process may be. 

Why is Cash App Failing To Link A Bank Account?

1. The Cash App is Outdated 

To function properly, Cash App has to be updated regularly. If the app itself isn’t updated, or even if your phone’s operating system isn’t updated, the app might stop working properly or at all. 

It could also show you error messages whenever you’re trying to link a bank account or transfer money.

To manually update Cash App on your iPhone or iPad:

  1. Open the App Store
  2. Tap your profile icon at the top of the screen
  3. Scroll to find pending updates for Cash App, if any 
  4. Tap “Update” next to Cash App to update only that app, or 
  5. Tap “Update All”

To update Cash App on Android operating systems:

  1. Open the Google Play Store app 
  2. At the top right, tap the profile icon
  3. Tap “Manage apps & device”
  4. If Cash App needs an update, it will be labeled “Update available”
  5. Tap “Update”

To set your phone so that Cash App updates automatically:

  1. Open the Google Play Store app 
  2. At the top right, tap the profile icon
  3. Tap “Manage apps & device”
  4. Tap “Manage” 
  5. Find Cash App
  6. Tap on Cash App
  7. Tap “More” 
  8. Turn on Enable auto update

READ ALSO: Paying Bills With Cash App (How To Guide)

2. Cash App Server Issues 

server issues

Technical issues with servers happen all the time and some or all of them go offline from time to time, either because there was an error or because of scheduled maintenance.

Companies usually announce scheduled maintenance beforehand, however, that may not be the case with Cash App.

These kinds of issues have nothing to do with you or your phone but can affect the app’s usage. For instance, at the exact time you’re trying to add a bank account to Cash App, there’s server maintenance or the servers are offline for some other reason. 

In that case, you might get an error and all you have to do is try at some later time.

3. The Bank Account Isn’t Valid 

bank account

Cash App has certain requirements for bank accounts to be linked. For instance, the bank account has to be US based. 

It should also be active and all the details you entered have to be correct and valid, i.e., correspond to the information on file.

If you make a mistake and send money to a closed bank account or even a canceled debit card, your bank may hold the funds until you contact them. Alternatively, the bank may also send a check to your address.

4. Your Card Isn’t Valid 


Cash App doesn’t support all the cards under the sun. For example, they don’t support some prepaid cards. But also don’t support depositing money on all of them.

It also doesn’t support PayPal, ATM cards, and business debit cards. You also have to be careful that your card is not expired and that all the information is typed in correctly into the app.

We already mentioned above what happens with the money sent to canceled cards. 

However, when the debit card number you used has changed but the bank account is still active, the money might not go through and may even be returned to your Cash App. 

In that case, you’ll have to link a new debit card or bank account.

READ NEXT: Are Cash App ATM Withdrawals Free? (You Need to Know This)

What to do if Cash App is Failing to Link a Bank Account

So, what can you do if you still can’t connect a bank account to Cash App? You can either contact Cash App support via the chat in the app or do the following steps: 

  1. Open Cash App
  2. Tap the Money tab on your Cash App home screen
  3. Tap “Cash Out” 
  4. Choose an amount
  5. Select “Standard” (1-3 business days)
  6. Type “cashapp” in the search field
  7. Tapp “Add Manually”
  8. Enter your bank account’s routing and account numbers

How to find your banks account’s routing and account numbers?

finding routing and account number

You can easily find the routing and account numbers on a paper check if they were issued to you. Otherwise, you can find them in the banking app or by logging into your bank account online. 

What Cards Does Cash App Support?

Cash App supports all kinds of bank accounts and debit or credit cards. Included are cards issued by American Express, Visa, MasterCard, and Discover.

As already mentioned, Cash App supports most prepaid cards, however, depositing money on them doesn’t work.

READ ALSO: Cash App $100 to $800 (Is It Possible?)

How to Properly Link a Bank Account to Cash App

It’s easy to add a bank account to Cash App. All you have to do is follow the next steps:

  1. Open Cash App
  2. Tap on the profile icon in the top right corner
  3. Tap on “Linked Banks” or “Add Bank”
  4. Tap on “Link Bank”
  5. Enter your debit card number
  6. Enter your card’s expiration date
  7. Enter CVV
  8. Enter ZIP code

As you can see, the easiest way of connecting a bank account is by adding your debit or credit card details into the app. If that fails, you can add the routing and account numbers manually as we outlined above. 

How to Cash Out

Cashing out means you are simply withdrawing funds from your Cash App to your bank account. To do that:

  1. Open Cash App
  2. Tap the Money tab on your Cash App home screen
  3. Tap “Cash Out”
  4. Choose an amount 
  5. Tap “Cash Out” again
  6. Select a deposit speed (Instant or Standard)
  7. Confirm with your PIN or Touch ID

As you can see, there are two speeds of cash outs – Standard and Instant. Standard deposits are free and your money arrives in 1-3 business days.

With Instant deposits, you’re paying a 0.5% -1.75% fee (with a minimum fee of $0.25) and the deposits are instant.

Some debit cards don’t support Instant deposits. In that case, the Standard deposit option will be automatically used and your Instant deposit fees will be reimbursed.

You can easily check the status of your cash out by opening the Activity tab in Cash App and finding the transaction you want to check. Here are the exact steps:

  1. Tap the Activity tab 
  2. Find and select the transaction
  3. Tap the button at the bottom of the window

How to Contact Cash App Support

If all else fails, you should simply contact the Cash App support agent to hear what they have to say about your issues. 

To contact Cash support through the app:

  1. Open Cash App
  2. Tap the profile icon on your Cash App home screen
  3. Select “Support”
  4. Select “Something Else”
  5. Navigate to your problem
  6. Tap on “Contact Support”


  1. Navigate to cash.app/help on a web browser
  2. Scroll down and click the “Contact Support” link 
  3. Log in to Cash App
  4. Find your issue
  5. Click on “Contact Support”


Adding a bank account to Cash App is straightforward for most users, however, if you get into a problem linking your bank account or card to Cash App, you might contact the Cash App support to quickly come to the bottom of the issue, or try one of the solutions we mentioned above. 

About the Author

Chief Editor at TopMobileBanks

Adrian is a fintech expert who has tested hundreds of financial apps, cards, and accounts. His love for testing digital banks, payment apps, and financial products, in general, is unmatched.

How many digital banking accounts can one man have?

Not enough, if you ask Adrian. As his wallet will soon explode if he doesn’t cut back on the number of cards.

On the plus side, they have enabled him to create awesome How-To Guides that you can read on our site.

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