4 Ways to Talk to a Real Person at Chase (Phone/In Person)

Written By Branson Knowles

Trying to get through to a real person can feel difficult when you’re contacting a business.

They have robots and automation set up to try and quicken the process, but sometimes it feels like they’re just slowing you down.

If you’re looking for a way to talk to a real person at Chase Bank, I know of four ways.

  1. Go to a branch in person
  2. Call a local branch directly
  3. Call a specific customer service line
  4. Dial through the 1-800 number

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Go to a Local Branch to Talk to a Real Person at Chase Bank

Going to a local branch is the obvious choice when looking for a way to talk to a real person at Chase Bank, so I had to put it first. Chase has integrated a lot of their customer service to the phone, but branch employees can help you as well. 

There are four different types of Chase Bank employees (real people) you may want to talk to in a branch:

1. Tellers (Associate Banker and Lead Teller)

Some markets call them tellers, others associate bankers, but they serve the same function. The tellers/associate bankers at Chase Bank serve to be the frontline of the branch. They’re usually the first to greet customers, trying to find the best person in the branch to help with their needs. 

The tellers have had their capabilities expanded in the past few years — they handle more than just their cash box now! Now, tellers can help with basic banking issues, like reordering lost/stolen debit cards and even notarizing documents! If they’re certified, that is. 

If you need someone else at a Chase Branch, but don’t know who exactly, the teller line is a good place to start.

2. Licensed Bankers (Relationship and Private Client)

There were two types bankers during my time at Chase Bank: Relationship Bankers and Private Client Bankers.

There functions are usually the same, the key difference is that Private Client Bankers focus on the investment side of things a little more than their “RB” counterparts.

You may want a banker to help you send a wire, open an account, or even contact customer support. They can also help you find your way to another person within Chase, like a mortgage advisor. 

Bankers at Chase can do just about anything someone could in person, but there is one level above them.

3. Manager

The manager can do just about everything at Chase Bank. They can open basic accounts, send wires, and speed you through customer service. They’re also usually the one you go to when you’re upset and want to vent your frustrations. 

During my time at Chase Bank, my managers were the most knowledgeable people in the branch. If we employees ever had a question and couldn’t find the answer on our own, they were the people we turned to. So if you ever have a question, be reassured and talk to a manager.

4. Advisors (Financial and Mortgage)

During my time at Chase, we usually saw a Mortgage and Financial advisor at the branch about two days of the week. They also came by for meetings with specific clients, but you may be able to squeeze in a drop-in. 

If you ever want to talk to an advisor, it’s best to call ahead of time and schedule an appointment. They’re busy, but they are available.

Those are the four types of Chase employees you’d run into at a branch. If you have an urgent need, or know exactly who you want to talk to.

I’d recommend calling ahead of time and setting up an appointment. Branches can get very busy and staff is limited.

Call a Local Chase Bank Branch to Talk to a Real Person

making a call

As we began to touch on, calling a local Chase Bank Branch is a great way to talk to a real person. The numbers for local branches lead directly to phones in the branch, you’ve probably heard one if you’ve ever spent any time in Chase. 

When I worked for the big blue bank, our phones would be ringing constantly. Most times, I had a client at my desk and couldn’t pick up. Other times I felt like a secretary, like picking up the phone was my full time job! 

I guess what I’m trying to say is be patient if you ever want to call your local branch for information. They probably have someone in front of them and another person on the phone as well. 

You can find your local branch’s phone number online, through the Chase Bank Mobile App, or by being redirected from the 1-800 number.

Call the Specific Customer Service Department You’re Looking For

making a call by phone

Chase has a dedicated network of customer service departments. They can do just about anything over the phone, so it’s always easiest to start by calling them first.

Plus, they’re open 24/7, meaning you can call them whenever you want. They’re much more available than bankers in a branch. Bankers only work 40 hours a week and are usually booked with clients anyway.

  • If you need help with an issue related to your Chase Bank credit card, you can call 1-800-432-3117. 

  • If you’re looking for information related to home lending, call 1-800-848-9136.

  • If you sent or expected to receive an ACH transfer, but it isn’t where it’s supposed to be, call 1-800-677-7477

  • Lastly, information related to auto loans can be found by calling 1-800-336-6675.

Again, Chase’s call centers are open 24/7 and can answer a wide range of questions related to your problem.

If they can’t answer your question, they can almost always redirect it to someone who can.

If even they can’t answer your question, they’ll have no issue setting you up with an appointment with a banker at your local Chase branch. 

Dialing Through the 1-800 Number to Reach a Real Person at Chase Bank

customer service team

If we started on the easiest way to reach a real person at Chase Bank, we’re ending on the hardest.

I included this method as it is possible, but in my opinion, not very effective.

To get through to a real person using the 1-800 number, you’ll have to be patient and work your way through some robots.

First, call 1-800-935-9935.

From there, simply follow the prompts that guide you to the department you want to talk to.

It shouldn’t take more than a minute or two, if the phone lines aren’t too busy and you entered your information incorrectly. 

What Does Chase Say About Talking to a Real Person with Them?

As I’ve mentioned in previous articles here on topmobilebanks.com, Chase is moving away from traditional branch banking and moving towards a more online focused system. They want their customers to work their problems out on their own, as can be seen from their website

Chase wants their customers to be independent, and always recommends self-service options before calling their call centers.

I love self service.

You’ll always see me going through self-checkout at the grocery store and using my Chase Bank Mobile App to do all my banking.

I appreciate Chase’s nudge toward the self-service side of things, while still maintaining an easy-to-contact customer service line. 


There are four easy ways to talk to a real person at Chase Bank. Each option offers a different set of benefits than the last.

If you just have a quick question about a specific problem or even a general concern, contacting a specific customer service call center may be the best bet for you.

If you’re in need of a real person at Chase Bank because of a complicated issue that is currently happening with your accounts, it may be safer to schedule an appointment with a banker/manager and head to the branch in person.

About the Author

Lead Researcher, Digital Banking in the U.S. at TopMobileBanks

Branson Knowles is a former banker and current writer at TopMobileBanks.com.

During his years banking, he helped his clients discover their financial freedom through smart savings and spending goals. He started as a teller before becoming a banker and obtaining his federal licenses, furthering his clients' on their financial journeys.

After becoming one of the top producing bankers in the state, Branson decided it was time to pursue his own financial freedom. He started writing freelance finance articles before joining TopMobileBanks.com, breaking down banking like only an ex-banker could.

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