10 Reasons Why Cash App Can Close Your Account

why did cash app closed your account

Wondering why your Cash App was locked, or even outright closed? There could be many reasons for that. Here’s the short answer.

Cash App closed your account because you were probably violating one or more of their terms and conditions. In some cases, you can plead with their customer support to get it reopened, while in others, you’ll have to open a new account or use a different digital bank

To find out more about Cash App account closures and the reasons behind them, keep on reading.

There are various reasons why Cash App would close your account. Most of them are perfectly valid and make common sense.

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You probably did something that goes against Cash App’s and Block’s terms and conditions or at least the company sees it that way. 

Here are 10 of the most usual reasons why your Cash App account can get closed.

  1. Going into negative balance and not paying it off
  2. Government compliance
  3. Invalid P2P payments
  4. You’re underage
  5. You aren’t a US resident
  6. Using a personal account for business
  7. Using an incorrect or false email or phone number
  8. You didn’t verify your account properly
  9. You chose a deceiving $Cashtag
  10. It wasn’t your fault at all

1. Going into negative balance and not paying it off

If you purposely go into negative balance (overdraft) on your Cash App account, without using the newly-rolled out Borrow feature, you may get your account closed.

You might be asking – “how can I even go into negative balance on Cash App? I had my card rejected many times and the system wouldn’t allow me to go into overdraft.”

And you’d be perfectly right. You generally can’t go into a negative balance on Cash App or Cash Card. However, there is a “hack” that some people are using, and often overusing. They are using their Cash Card at the gas station terminal to pay for their fuel at the pump. 

Some gas pump terminals apparently only check for a positive account balance and can’t discern how much cash you actually have in your account. This makes it easy to go into overdraft and get fuel on credit.

However, this can also get you into hot water if you overuse it and may lead to getting your Cash App account locked or even permanently closed.

READ ALSO: Are Cash App Games Real? (Things to Consider)

2. Government compliance

Cash App can not only refuse, reverse, or delay any purchase or money transfer, but they can also terminate your account based on a court order, subpoena, or any other valid government order.

If you got in trouble with the government, this can make your life harder on many fronts, including using your bank accounts, as well as, Cash App.  

3. Invalid P2P payments

cash app invalid p2p payments

If Cash App believes you are getting payments that don’t belong to you and they’re suspecting you’re involved in some kind of scam or fraud, they can terminate your account and keep the money.

This could happen if someone reported you or the system automatically detected suspect payments into your balance. 

Cash App and their parent company Block (formerly Square) have to adhere to strict anti-money laundering and anti-terrorism laws. But, because their system isn’t perfect, you could get caught up without being guilty of anything. 

In that case, you can try to reason with them, but sometimes, you won’t have any choice but to report the company to the authorities and consumer-rights groups. 

READ NEXT: Cash App Vs. Revolut (A Complete Comparison)

4. You’re underage

You have to be at least 18 years old to open a Cash App account. Now, because the app is so popular, especially among young people, many underage kids are trying to jump on the bandwagon as well. 

In short, if you’ve used your parent’s SSN or other details that don’t belong to you, don’t be surprised by the banhammer. 

5. You aren’t a US resident

Cash App’s T&C’s clearly state that you have to be a US resident if you’re signing up for the app in the US, or a UK resident if you’re signing up in the United Kingdom.

These two countries are also the only ones where Cash App is available. So, if you’re trying to open a Cash App account from any other country using a VPN and fake details, or someone else’s information, your Cash App account is most probably going to get closed.

This means that you will probably lose all the money that you had in your account.

6. Using a personal account for business

There are two kinds of Cash App accounts – personal and business. You can have both at the same time, however, you aren’t allowed to use the personal account to conduct business such as taking payments for goods or services. 

Cash App can easily find out what you’re doing and lock or even close your account. 

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Opening a business account is very easy, however, that does come with some responsibilities and there are also many better business account alternatives on the market. 

7. Using an incorrect or false email or phone number

When signing up for a Cash App account, you need to provide the company with truthful and up-to-date information. This not only includes your name and address but also your phone number and email address. 

If Cash App suspects that the details you gave aren’t your real credentials, they may suspend, or even worse, close your account.

READ ALSO: Cash App Vs. Current (A Complete Comparison)

8. You didn’t verify your account properly

This one ties to the previous reason. Sometimes, Cash App will ask for not only basic information about you, especially when you’re verifying the account, but also for additional documents that can prove your identity, the ownership of your phone number and email address, as well as your bank account.

Not providing such information or even documentation goes against their terms of service and can lead to account termination.  

9. You chose a deceiving $Cashtag

deceiving cashtag

$Cashtag is a unique identifier that ties to your Cash App account and people can use it to send you money. However, you can’t choose just any $Cashtag you think of. 

If you choose a misleading $Cashtag or one that can be used or is used to mislead people or even trick them into sending you money, you might have to be forced to change it. 

The company may even deactivate your whole account. 

10. It wasn’t your fault at all

As we already mentioned, Cash App’s systems and services aren’t perfect. Mistakes can happen and your account could get flagged for the wrong reason(s) causing you inconvenience. 

However, even though it wasn’t your mistake, if you’re thinking that you’re getting your account returned to you in no time, think again. 

Cash App customer service isn’t really known for its speed and there are numerous complaints online of people not being able to get accounts to reopen again.

cashapp other reasons

How To Cash Out A Closed Cash App Account 

Even if you can access your, now closed or restricted account, you’ll have to sell off all your Bitcoin and stocks if you have any, and transfer the whole balance to a bank account. 

That bank account has to be a different account than the one that’s connected to your Cash App already.

This will further complicate things and delay the access to your hard-earned cash. You can read the information on how to cash out by opening Cash App. On the home screen:

  1. Tap the profile icon in the top right
  2. Tap on “Support”
  3. Tap on “Your Account is Closed”

So, to cash out, simply do the following (after selling all your investments):

  1. Link a new debit card or bank account that wasn’t previously connected to your Cash App account
  2. Tap on the account balance
  3. Tap “Cash Out”
  4. Select cash out speed
  5. Verify with your Touch ID or PIN

The speed of the transfer will depend on the transfer method you chose. 

Can You Reopen a Cash App Account?

If Cash App permanently closed your Cash App account, you can open a new account by using a different phone number and email address.

The process is the same as if you were to open a new Cash App account.

  1. Open Cash App
  2. Tap “Sign out” (if you’re signed in to your old account)
  3. Enter your phone number or email address
  4. Enter the code
  5. Enter your first and last name
  6. Link a bank account (or skip)
  7. Choose a $Cashtag
  8. Enter your Postcode
  9. Enter your phone number

Before opening a new account, I’d check with Cash App support to see whether I may open another Cash App account. This is to make sure I’m not violating their terms of service as this could lead to the closure of the new account as well. 

Conclusion

There are many reasons why Cash App would close your account. Some of them are more straightforward and clear than others. However, what they all have in common is that you have violated Cash App’s terms of service. 

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As a Current mobile banking app affiliate, I earn from qualifying purchases.